We talked to dozens of clinics in Nicosia and Kyrenia; they all ask the same thing: “Why does the program we bought abroad struggle here?” Short answer: the island’s rules are different. Here are 7 things to check.
1. Are local VAT rates built in?
If the billing module expects you to enter VAT rates, you’ll fight with your accountant at every update. Rates should come ready and be separable per treatment.
2. TL, GBP and EUR on one invoice
A foreign patient pays in GBP, part of an instalment arrives in TL. Multi-currency on a single invoice is a must.
3. Do SMS go through a local operator?
Foreign SMS gateways either don’t reach North Cyprus numbers or cost a fortune. Reminders should go via a local operator or WhatsApp.
4. Where the data lives
Is patient data in your clinic or in a cloud abroad? Either can work, but it must be your choice, with nightly backups.
5. Can the front desk learn it in a day?
If training takes more than two days, the screens are too complex. Booking should take under 20 seconds.
6. On-site support
When something breaks, who shows up? Remote access is fine, but someone next to you in the first month saves the day.
7. The exit door
If you ever want to leave, can you export your data to Excel? If not, that’s not software — it’s a trap.
We wrote Stilsoft Clinic against these 7 points. Bring this list to the meeting; we’ll show each one on screen.