At a food wholesaler in Famagusta, 120 dealers sent WhatsApp orders every morning; two people typed them into Excel. After moving to Stilsoft B2B those two went back to the warehouse. Here’s why:
1. Wrong prices
Three price lists in circulation; nobody knows which dealer sees which. On the portal each dealer sees only their own.
2. Selling what you don’t have
Orders taken without knowing stock end in short shipments. Out-of-stock items can’t enter the basket.
3. Balance disputes
The month-end “I paid / you didn’t” talk. When balance and history are in front of the dealer too, there’s no dispute.
4. The warehouse finds out late
The warehouse learns orders in the morning and picks short. On the portal, an order hits the warehouse screen the moment it’s placed.
5. Two people of data entry
The WhatsApp-to-Excel job disappears; those people go back to sales or the warehouse.
The switch can feel scary: in the first week we call every dealer and set them up; the screen is no harder than WhatsApp.